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Returns

How do I return?

Visit our returns center

Issues with your Order?

We are here to help and make it right. Please contact us as soon as you discover the issue. Please email sales@finandfire.com for the fastest resolution. We monitor our email 7 days a week and outside of normal business hours.

 

Return & Exchange Policy FAQ's

Frequently asked questions about returns, refunds, and exchanges.

How do I return?
  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable? 
  • Within 30 days from the date of purchase
  • In unused and resellable condition
  • In the original packaging with all the tags intact
Can the items be exchanged?

If you're looking to exchange for a different size, you can order the new size you desire directly off of our site, taking advantage of our fast and free shipping. You can then create a return for the item that wasn't what you needed.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval and a refund will be issued to your original form of payment.

Shipping your Return?

When getting your item ready to ship back please:

Be sure that your item includes the original tags and/or packaging. If we do not receive the box undamaged or items with the original tags, we will not be able refund your return.

For boots and shoes, return boxes in another shipping box or wrapped so that the shipping labels are not affixed straight to the retail box. Boots must also not be worn outside and still in salable condition.

Undergarments such as boxers will not be accepted for return or exchange.

Use the package the item came in or a similar package

Ship returns to:
Fin & Fire 
Attn: Website Return
1604 S. Hwy 97 Suite #12
Redmond, OR 97756