We are here to help and make it right. Please contact us as soon as you discover the issue. Please email firstname.lastname@example.org for the fastest resolution. We monitor our email 7 days a week and outside of normal business hours.
Frequently asked questions about returns, refunds, and exchanges.How do I return?
If you're looking to exchange for a different size, you can order the new size you desire directly off of our site, taking advantage of our fast and free shipping. You can then create a return for the item that wasn't what you needed.How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval and a refund will be issued to your original form of payment.Shipping your Return?
When getting your item ready to ship back please:
Be sure that your item includes the original tags and/or packaging. If we do not receive the box undamaged or items with the original tags, we will not be able refund your return.
For boots and shoes, return boxes in another shipping box or wrapped so that the shipping labels are not affixed straight to the retail box. Boots must also not be worn outside and still in salable condition.
Undergarments such as boxers will not be accepted for return or exchange.
Use the package the item came in or a similar package
Ship returns to:
Fin & Fire
Attn: Website Return
1604 S. Hwy 97 Suite #12
Redmond, OR 97756